- Main Box Office: +34 91 740 6000
- Information Line: +34 91 740 6022
- Customer Service: +34 91 740 6100

- Will Call Window: Available 2 hours before event start
- Location: Main entrance box office
- Bring valid ID and confirmation email/booking reference
- Tickets held for up to 30 minutes before event start

- On-site parking available at venue parking lot
- Additional parking: Nearby public parking garages in La Paz district
- Public transport recommended: Metro Line 7 (Hospital del Niño Jesús station)
- Bus routes: Lines 12, 16, 61, 143 nearby

- Wheelchair accessible seating available throughout venue
- Accessible restroom facilities on-site
- Elevator access to all levels
- Reserved accessible parking spaces
- Personal assistant accompanying disabled guests admitted free
- Call +34 91 740 6000 in advance for specific accessibility needs

- Doors open 60 minutes before showtime
- No outside food or beverages permitted
- Photography/recording prohibited during performances
- Arrive early to allow time for security screening
- Formal dress recommended for classical concerts
- Bag checks conducted at entrance

- Children under 3: Generally free but may require proof of age
- Children 3+: Full ticket required
- Child ticket discounts (ages 3-14) available
- Family packages available for select events
- Children must be supervised by adults at all times
- Height and age restrictions apply to certain premium viewing areas

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* Not inclusive of taxes and fees
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