- Main Box Office: (978) 952-8700
- Customer Service Hours: Monday-Friday 9:00 AM - 5:00 PM
- For ticket inquiries, venue questions, or accessibility accommodations, call during business hours
- Will-call window located at main box office entrance
- Hours: Monday-Friday 9:00 AM - 5:00 PM, and 2 hours prior to event start time
- Bring photo ID and confirmation number or email confirmation
- Pick up tickets at least 30 minutes before event start
- For event-day pickup, arrive early to avoid delays
- Ample free parking available in designated lot
- Accessible parking spaces near main entrance for guests with disabilities
- Recommend arriving 15-20 minutes early for large events
- Limited overflow parking may be available during peak events
- ADA-compliant seating throughout venue
- Wheelchair accessible locations with companion seating
- Accessible restrooms available
- Elevator access to all levels where applicable
- Contact box office in advance to request specific accessible locations
- Companion seating provided at no additional charge
- Doors typically open 30 minutes before event start time
- Valid ticket required for entry; no re-entry without ticket
- Outside food and beverages are subject to venue policy; call for details
- Photography and recording policies vary by event
- Arrive early for coat check and security screening if applicable
- Venue is climate-controlled and fully indoor
- Age restrictions vary by event type and performer
- Children may require tickets depending on event; some shows have age minimums
- Lap children (typically under 2) may be free for certain events; verify in advance
- No unattended minors permitted
- Contact box office for specific age policies for each performance
- Family-friendly events and special youth programming available seasonally
