- Main Reception: +44 (0)1822 614172
- For specific event inquiries, contact the venue directly during business hours
- Emergency services: 999

- Tickets and pre-booked items available at main information desk
- Arrive 15-30 minutes before events
- Valid ID required for collection
- Group bookings may require pre-arranged collection points
- Contact venue in advance for large group arrangements

- On-site car park available
- Limited free parking for visitors
- Coach parking available for groups (advance booking required)
- Street parking available nearby
- Overflow parking at adjacent facilities during peak times
- Electric vehicle charging points available

- Wheelchair accessible areas throughout venue
- Accessible toilet facilities available
- Level access to main entertainment areas
- Reserved accessible parking spaces
- Assistance dogs welcome
- Personal care attendant accommodation available
- Please contact venue in advance to arrange specific accessibility requirements

- Smart casual dress code recommended for evening events
- Guests must be 18+ for certain late-night entertainment (ID required)
- No outside food or beverage permitted
- Photography restrictions apply to select events
- Noise regulations in effect after 11:00 PM
- Venue reserves right to refuse entry
- Respect other guests and venue staff

- Family-friendly daytime activities and events available
- Children welcome during designated family hours
- Age-restricted events (18+) clearly marked
- Supervision required for children under 14 at all times
- Family areas and facilities available
- Child-friendly menu options at food outlets
- Early departure encouraged for families during evening entertainment

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