Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the original method of payment used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our Purchase Policy for more information.
- Main Office: (424) 643-7000
- Guest Services: (424) 270-7700
- Located at the Stadium Box Office
- Must present valid photo ID
- Ticket purchaser or authorized representative can retrieve tickets
- Opens 2 hours before event start time
- Multiple parking lots surrounding stadium
- Parking fees range from $20-$50 depending on event
- ADA parking available
- Rideshare drop-off/pickup zones designated
- Public transit connections available
- Wheelchair accessible seating throughout venue
- Companion seats adjacent to wheelchair spaces
- Elevators and ramps for easy navigation
- Service animal friendly
- Assistive listening devices available
- Clear bag policy enforced
- No outside food or beverages
- Metal detectors at all entrances
- No weapons permitted
- Valid photo ID required for alcohol purchase
- Children under 2 typically free on lap
- Children 2-12 may require reduced price ticket
- Recommended minimum age varies by event type
- Stroller check available
- Family restrooms on multiple levels
If you missed your chance to buy tickets for the World Cup's Vancouver matches, fret not — there are still a few ways to get in before the action kicks off at BC Place
Apr 20, 2026