Senior Ticket age is 55 and over. Youth Ticket age is 18 and under. Children ages 2 and under are Free and do not require a ticket.

- Main Box Office: (502) 627-9800
- General Inquiries: (502) 627-9800
- Guest Services: Available during event hours

- Physical Will Call window located at main entrance
- Hours: One hour before event start time through intermission
- Valid photo ID required for pickup
- Advance pickup available on event day
- Mobile ticket options available as alternative

- On-site parking available in adjacent lots
- Parking rates vary by event
- Preferred accessible parking near main entrances
- Valet parking available for select events
- Street parking available in surrounding downtown area
- Recommend arriving early for optimal parking

- Wheelchair accessible seating throughout venue
- Companion seating available
- Accessible parking in close proximity
- Elevators and ramps for facility access
- Accessible restrooms on multiple levels
- Priority entry for guests with mobility devices
- Contact Box Office in advance for specific accommodations

- Valid ticket required for entry
- Doors typically open 1 hour before event start
- Outside food and beverages generally prohibited
- Bag policy: Small bags permitted
- Professional cameras restricted during performances
- Venue policies subject to change based on event type
- Arrive early to allow time for entry procedures

- Children require tickets for all events
- Age restrictions vary by event type
- Family-friendly events regularly scheduled
- Children's dining options available at concessions
- Stroller parking available at guest services
- Parental supervision required at all times
- Specific age restrictions determined by individual events

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