Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the [original method of payment](https://help.ticketmaster.com/hc/en-us/articles/9614074869009) used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our [Purchase Policy](https://help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy) for more information.
- Main Box Office: (470) 395-4400
- General Venue Information: (470) 395-4401
- Located at main entrance near Box Office
- Valid government-issued photo ID required
- Pick-up available 1 hour before event start time
- Original ticket purchaser must be present
- On-site parking available
- Dedicated lots surrounding venue
- Handicap parking near main entrance
- Typical rates: $10-$20 per vehicle
- Carpooling recommended for large events
- Wheelchair accessible seating throughout venue
- Companion seats available
- ADA compliant facilities
- Elevator and ramp access
- Request special accommodations in advance
- No outside food or beverages
- Bag size limited to 12x12 inches
- No weapons permitted
- Professional cameras/recording equipment prohibited
- Valid ticket required for entry
- Children under 2 typically free on parent's lap
- Children 2+ require full-price ticket
- Recommended age limits vary by event type
- Parental discretion advised for mature content events