Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the [original method of payment](https://help.ticketmaster.com/hc/en-us/articles/9614074869009) used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our [Purchase Policy](https://help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy) for more information.
1-702-597-7600 (Excalibur Hotel Main Line)
- Located at Excalibur Hotel main box office
- Valid photo ID required for pickup
- Arrive at least 1 hour before show time for will call pickup
- Ticket confirmation or booking reference required
- Free self-parking available at Excalibur Hotel
- Valet parking offered for additional fee
- Connected to Las Vegas Strip parking network
- Accessible parking spaces available
- Designated wheelchair accessible seating
- Companion seats available next to accessible spaces
- Advance notification recommended for special accommodations
- Some shows may have limited accessible seating
- No outside food or beverages
- No recording devices during performances
- Appropriate attire recommended
- Age restrictions may apply depending on show
- Child ticket pricing varies by performance
- Most shows recommend minimum age of 5-6 years
- Children under 2 typically not permitted
- Parental discretion advised for mature content shows
