Marshmello

- Main Office: +52 (462) 628-8000
- For event inquiries: +52 (462) 628-8000 ext. 105
- General information: Available during business hours (Monday-Friday, 9:00 AM - 5:00 PM)

- Will-call window located at main entrance
- Hours: Typically 1 hour before event start until 30 minutes after start
- Valid ID required for ticket pickup
- Pre-registration recommended for advance ticket redemption
- Contact venue directly for specific event policies

- Free on-site parking available
- Ample parking lot capacity for vehicles
- Overflow parking available during major events
- ADA accessible parking spaces designated near main entrance
- Security personnel on duty during events

- Wheelchair accessible seating areas available throughout venue
- Accessible restrooms on-site
- Ramp access to main venues
- Accessible parking spaces near entrances
- Contact venue in advance to arrange specific accessibility needs
- Service animals permitted

- Proof of identity may be required for entry
- No outside food or beverages permitted
- Smoking restricted to designated areas only
- Photography/recording policies vary by event type
- Arrive early for security screening
- Children must be supervised by adults at all times
- Respect venue property and equipment

- Children typically admitted with paid tickets
- Infants may enter free (lap seating only)
- Children under 12 may require supervision
- Some events have age restrictions - verify with specific event details
- Family seating areas available upon request
- Lost child procedures coordinated with security staff