Metroconcierto de Carnaval

- Main Office: +57 (5) 385-5000
- Ticket Office: +57 (5) 385-5050
- Customer Service: Available during business hours Monday-Friday 8:00 AM - 6:00 PM

- Will-call window located at main entrance
- Hours: Opens 3 hours before event start time
- Valid identification required for ticket pickup
- Tickets must be claimed under the name of original purchaser
- Advance reservation recommended for large events

- Multiple parking areas surrounding the stadium
- Paid parking available: Standard rate approximately 15,000-25,000 COP
- VIP parking options available for premium ticket holders
- Handicapped accessible parking spaces available near main entrances
- Parking attendants on-site during events
- Limited free parking in nearby residential areas

- Wheelchair accessible seating sections throughout stadium
- Accessible restrooms available
- Elevator access to upper levels
- Companion seating provided with accessible areas
- Accessible entrance near parking facilities
- Advanced notice recommended for specific accessibility needs

- Valid identification required for entry
- No outside food or beverages permitted
- Professional cameras and recording devices restricted (personal cameras allowed)
- Prohibited items: weapons, fireworks, sharp objects, bottles/cans
- Bags subject to security screening
- Respect stadium rules and event staff instructions
- Smoking restricted to designated areas only
- Arrive early to allow time for security procedures

- Children under 12 years: Often reduced or free admission with ticketed adult (verify for specific event)
- Infants may enter free but require valid ticket for assigned seating
- Child supervision required at all times
- Children's bathrooms and family restrooms available
- Age verification may be required at entry
- Parental consent forms may be needed for unaccompanied minors
- Stroller access limited in certain areas during events