- Main Box Office: (217) 753-3000
- Administrative Office: (217) 753-3010
- Located at main entrance box office
- Valid photo ID required for pickup
- Tickets available 1 hour before event start
- Can be collected by original purchaser or authorized representative
- On-site parking garage available
- Street parking with metered spots
- Handicap parking near main entrance
- Parking fees range $5-$15 depending on event
- Some nearby public parking lots within walking distance
- Designated wheelchair spaces on ground and mezzanine levels
- Companion seats available next to accessible spaces
- Elevators to all levels
- Assistive listening devices available upon request
- No outside food or beverages
- No professional camera equipment
- Clear bag policy enforced
- No smoking inside venue
- Must have valid ticket for entry
- No re-entry once exiting
- Children under 2 typically free if seated on parent's lap
- Children 2+ require full-price ticket
- Some events have specific age restrictions
- Parental discretion advised for mature content events