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- Box Office: (585) 222-5000
- Main Theatre Administrative Line: (585) 325-5300

- Located at theatre main entrance
- Valid photo ID required for pickup
- Can be collected 1 hour before performance start time
- Prepaid tickets held up to 30 minutes before show

- On-site parking lot available
- Street parking in downtown Rochester
- Nearby public parking garages
- Typical parking fee: $10-$15 per event
- Some nearby lots offer pre-paid event parking

- Wheelchair accessible seating on multiple levels
- Companion seats adjacent to wheelchair spaces
- Assistive listening devices available
- Service animal friendly
- Elevator access to all levels

- No outside food or beverages
- No photography during performances
- Electronic devices must be silenced
- Late seating at venue discretion
- Recommended arrival: 30 minutes before showtime

- Recommended age: 5 and older
- Children under 3 typically not permitted
- All guests require a ticket, including infants
- Some shows may have specific age restrictions
- Booster seats available upon request

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* Not inclusive of taxes and fees
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