The venue reserves the right to refuse admission to, or remove you from the venue in reasonable circumstances such as the refusal of security checks or if venue staff consider that your behavior may adversely affect other peoples enjoyment of the event and without a refund. Tickets cannot be refunded unless an event is cancelled or rescheduled so please check your tickets carefully on receipt and contact us immediately if you have any queries. We are not liable for lost, destroyed or stolen tickets. Tickets are not transferable and their resale for profit or commercial gain.
- Main: (407) 238-8000
- Reservations: (800) 445-6156
- Located at Hotel Front Desk
- Valid photo ID required for pickup
- Available during standard business hours
- Self-Parking: Complimentary
- Valet Parking: Available for additional fee
- Parking lot well-lit and secured 24/7
- Ample parking spaces for guests
- ADA Compliant Rooms Available
- Wheelchair Accessible Rooms
- Roll-in Showers
- Lowered Counters and Amenities
- Elevator Access Throughout Property
- No Smoking Indoors
- Quiet Hours: 10:00 PM - 7:00 AM
- Guest Must Be 21+ to Check-in
- Maximum Occupancy per Room: 4 Persons
- Children Welcome
- Kids Stay Free Under 18
- Cribs/Rollaway Beds Available
- Family-Friendly Pools
- No Additional Child Supervision Provided
If you missed your chance to buy tickets for the World Cup's Vancouver matches, fret not — there are still a few ways to get in before the action kicks off at BC Place
Apr 20, 2026