Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the [original method of payment](https://help.ticketmaster.com/hc/en-us/articles/9614074869009) used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our [Purchase Policy](https://help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy) for more information.
Tickets are not available at the box office on the first day of the public on sale. Visit Barclays Center's A-Z Center Info Guide for venue information and frequently asked questions. SHOW: TBA ALL AGES EVENT BAG POLICY: Any bags larger than 10" x 6" x 2" are not permitted inside Barclays Center.

- Main Box Office: (917) 618-6100
- Customer Service: (917) 618-6100
- Hours: Monday-Saturday 10:00 AM - 6:00 PM, Sunday 12:00 PM - 6:00 PM (event days may vary)

- Will Call Window Location: Main Box Office, 620 Atlantic Avenue
- Hours: Open on event days, typically 2 hours before event start
- Valid Photo ID required for ticket pickup
- Tickets available under name reservation only
- Arrive early to avoid delays

- Barclays Center Parking Garage: 570-590 Atlantic Avenue (directly adjacent)
- Discounted event parking available with ticket validation
- Additional parking: Brooklyn Heights and DUMBO nearby garages
- Street parking available but limited
- Public Transit: A/C/R subway lines at Atlantic Terminal (highly recommended)

- Wheelchair accessible seating throughout venue
- Companion seating available adjacent to accessible locations
- Accessible restrooms on all levels
- Elevators and ramps for mobility access
- Service animals permitted
- Advance notice recommended: (917) 618-6100

- All guests subject to bag check upon entry
- Professional cameras and recording devices prohibited (personal devices allowed)
- Outside food and beverages not permitted
- Smoking prohibited (designated outdoor areas available)
- Arrive 30-60 minutes before event start
- All ages welcome unless event-specific restrictions apply
- Respect patron conduct policy and venue staff instructions

- All ages welcome for most events
- Some events may have age restrictions (noted at purchase)
- Children under 2 may not require tickets for certain events (verify per event)
- Lap seating available for infants
- Family-friendly events and programming regularly scheduled
- Parental guidance recommended for mature content events

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