Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the [original method of payment](https://help.ticketmaster.com/hc/en-us/articles/9614074869009) used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our [Purchase Policy](https://help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy) for more information.
Tickets are not available at the box office on the first day of the public on sale. Visit Barclays Center's A-Z Center Info Guide for venue information and frequently asked questions. SHOW: TBA ALL AGES EVENT BAG POLICY: Any bags larger than 10" x 6" x 2" are not permitted inside Barclays Center.
- Main Box Office: (917) 618-6100
- Guest Services: (917) 618-6100
- Hours: Monday-Friday 10:00 AM - 6:00 PM, Saturday 10:00 AM - 4:00 PM
- Closed Sundays
- Will Call Window Location: Main Box Office at 620 Atlantic Ave, ground level
- Hours: Opens 2 hours before most events
- Same-day purchases available
- Valid photo ID required for pickup
- Tickets held for 24 hours before event date
- Contact (917) 618-6100 to confirm ticket availability
- Atlantic Terminal Parking: On-site parking garage with 2,500+ spaces
- Cost: Approximately $15-$35 depending on event and timing
- Entry: Multiple access points around venue
- Valet Parking: Available for premium events
- Street Parking: Limited metered parking in surrounding areas
- Public Transportation: Adjacent to LIRR, subway (A, C, D, R lines) and bus terminals
- Wheelchair Accessible Sections: Throughout venue
- Companion Seating: Available adjacent to accessible spaces
- Accessible Restrooms: Multiple locations throughout arena
- Elevators: Provide access to all levels
- Assisted Listening Devices: Available upon request
- Service Animals: Welcome with proper documentation
- Accessible Parking: Limited designated spaces in Atlantic Terminal garage
- Contact (917) 618-6100 for accommodation requests
- Valid ticket required for entry
- Doors typically open 1-2 hours before event start
- Professional cameras and recording devices prohibited
- Outside food and beverages not permitted
- Venue prohibited items: weapons, illegal substances, large bags
- Bag Policy: Small bags only (size restrictions apply)
- Clear bag policy may be in effect for certain events
- Smoking and vaping prohibited inside venue
- Respect patron conduct and security protocols
- Children under 2: Generally free (lap seating, no assigned seat required)
- All children 2+ years: Require valid ticket
- Minors must be accompanied by responsible adult
- Family Restroom: Available for parent/guardian use
- Children's Menu: Available at concessions
- No unattended minors permitted
- Age restrictions apply to certain events (concerts, shows)
- Verify age-appropriate content before purchase
- Contact venue for specific children's policies per event
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