- Main Box Office: (615) 770-2000
- Guest Services: (615) 770-2001
- For event-specific inquiries, call during business hours Monday-Friday 10:00 AM - 6:00 PM CST

- Will Call window located at Main Box Office entrance
- Hours: Open 2 hours before event start time through event conclusion
- Valid photo ID required for ticket pickup
- Tickets available under name provided at purchase
- Group tickets can be collected by single representative with authorization

- On-site parking available in multiple lots surrounding arena
- Parking rates: Typically $15-$20 depending on event and lot location
- Preferred parking and VIP parking options available at premium rates
- Accessible parking spaces designated for guests with disabilities
- Street parking available in downtown Nashville area

- Wheelchair accessible seating throughout venue in premium locations
- Companion seating available adjacent to accessible spots
- ADA-compliant restrooms on multiple levels
- Accessible parking spaces with direct elevator access
- Service animals permitted
- Contact Box Office in advance for specific accessibility accommodations

- Doors open 2 hours before event start time
- No outside food or beverages permitted inside venue
- No professional cameras or recording devices allowed (unless pre-approved)
- Smoking prohibited inside building; designated outdoor smoking areas available
- Clear bag policy may apply for certain events
- Prohibited items: weapons, illegal substances, excessive bags
- Venue reserves right to deny entry for policy violations

- Children welcome; all ages permitted at most events
- Children under 2 may enter free if held throughout event (some events require ticket)
- No minimum age restrictions unless specified by artist/event
- Supervising adult required for unaccompanied minors
- Family-friendly events held regularly throughout year
- Contact venue for specific event age recommendations and restrictions

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