Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the original method of payment used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our Purchase Policy for more information.
- Main Venue: (888) 402-5837
- Box Office: (713) 230-1600
- Located at main box office entrance
- Valid photo ID required for pickup
- Arrive at least 1 hour before event start time
- Online or phone ticket confirmation recommended
- On-site parking lot available
- Street parking in surrounding Downtown Houston area
- Nearby parking garages within walking distance
- Typical parking rates: $10-$20 depending on event
- ADA compliant venue
- Wheelchair accessible areas
- Companion seating available
- Must contact venue in advance for specific accommodations
- No outside food or beverages
- Valid government-issued ID required (21+ for bar access)
- No large bags or backpacks
- No professional cameras without media credentials
- No weapons of any kind
- Age restrictions vary by specific event
- Most shows 18+ or 21+
- Some all-ages shows permitted with parental accompaniment
- Children under 12 typically require adult supervision
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