- Main Office: (309) 691-1000
- Ticket Sales: (309) 680-4000
- Located at main ticket entrance
- Open 2 hours before event start time
- Valid photo ID required for pickup
- Original purchase confirmation recommended
- On-site parking available
- Parking fee: $10 per vehicle
- Designated handicap parking near main entrance
- Shuttle services from remote lots during peak events
- Wheelchair accessible seating in multiple sections
- Companion seats available
- Elevator access to different levels
- Accessible restrooms throughout venue
- No outside food or beverages
- Clear bag policy enforced
- No weapons
- No professional camera equipment
- No smoking inside venue
- Children under 3 free with paying adult
- Recommended age limit varies by event
- Children must have ticket for most events
- Ear protection recommended for loud performances