Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the original method of payment used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our Purchase Policy for more information.
- Main Box Office: (309) 673-8900
- Administrative Office: (309) 323-6200
- Located at main box office entrance
- Valid photo ID required for pickup
- Arrives 1 hour before event start time
- Purchased tickets held until 30 minutes before performance
- On-site parking garage available
- Street parking with metered spaces
- Nearby public parking lots within walking distance
- Handicap parking spaces near main entrance
- Parking fees vary by event
- Wheelchair accessible seating in multiple sections
- Companion seats adjacent to wheelchair spaces
- Assistive listening devices available
- Located near main entrance and restrooms
- No outside food or beverages
- Professional cameras/recording equipment prohibited
- Appropriate attire required
- No smoking inside venue
- Doors typically open 45 minutes before event start
- Age restrictions vary by performance
- Children under 3 typically not permitted
- Some family-friendly shows have special age guidelines
- Booster seats available upon request