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- Main contact: +49 221 280 280
- Box office inquiries: +49 221 280 280
- Customer service available during business hours

- Tickets available for pickup at box office starting 2 hours before event
- Valid ID required for will-call collection
- Advance ordering recommended for popular events
- Pickup location: Main box office entrance

- Limited on-site parking available
- Nearby parking garages: Parkhaus Wallraf, Parkhaus am Dom
- Public transportation recommended: Direct access to Köln Hauptbahnhof (main train station)
- Bicycle parking facilities available

- Wheelchair accessible seating available throughout venue
- Accessible restroom facilities
- Elevator access to all levels
- Priority entrance for guests with mobility needs
- Companion seating provided
- Advance notification recommended for specific requirements

- Valid ticket required for entry
- Doors close 15 minutes after event start
- Outside food and beverages not permitted
- Professional photography and recording prohibited without permission
- Venue policies subject to event-specific rules

- Age restrictions vary by event type and content rating
- Children under 3 years typically free (without separate seat)
- Most family-friendly events welcome children with tickets
- Parental guidance recommended for late-night performances
- Contact venue for specific age recommendations