- Main Reception: +48 32 259 95 95
- Information Desk: +48 32 259 95 96
- For inquiries, call during business hours (Monday-Friday, 9:00 AM - 5:00 PM CET)
- Tickets available at main entrance kiosks
- Pre-purchased tickets can be collected at information desk
- Allow 10-15 minutes for will-call pickup during peak hours
- Valid ID required for ticket collection
- On-site parking available
- Parking capacity: Approximately 1,000 spaces
- Parking fees apply (rates vary by duration)
- Handicapped accessible parking spaces available near main entrance
- Park and ride options available nearby
- Wheelchair accessible areas throughout the venue
- Accessible seating in main event spaces
- Accessible restrooms available
- Elevator access to all levels
- Accessible entrance at main gate
- Service animals permitted
- No outside food or beverages allowed (exceptions for medical needs)
- Photography permitted for personal use only
- No professional recording without permission
- Bag checks at entrance
- Behavioral conduct policy enforced
- Smoking designated areas only
- No weapons or hazardous items
- Children under 3 years: Free admission
- Children 3-12 years: Discounted admission rate available
- Supervision required: Children under 14 must be accompanied by adult (at least one adult per 4 children)
- Family packages and group rates available
- Children's facilities including restrooms available
- Play areas designated for younger children