- Main venue contact: (469) 362-9500
- Information desk: (972) 219-8555
- Located at main entrance of Music City Mall
- Valid photo ID required for pickup
- Reservation confirmation recommended
- Pickup window: 1 hour before event start time
- Free parking in Music City Mall lot
- Designated handicap parking near main entrance
- Covered parking available
- Well-lit parking areas with security patrols
- Wheelchair accessible spaces
- Companion seating available
- Elevator access to all levels
- ADA compliant restroom facilities
- No outside food or beverages
- Must be 21+ for evening events
- Dress code enforced (no athletic wear, tank tops)
- Valid government-issued ID required
- No weapons permitted
- Minors allowed with adult supervision during daytime hours
- Evening events strictly 21+
- Children under 12 must be accompanied by parent
- No unaccompanied minors after 7:00 PM
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