Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the [original method of payment](https://help.ticketmaster.com/hc/en-us/articles/9614074869009) used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our [Purchase Policy](https://help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy) for more information.
General Info Line: 604.739.4550 Fax Number: 604.739..5950
- Located at main box office entrance
- Valid photo ID required for pickup
- Arrive at least 1 hour before event start time
- Original confirmation/order number needed
Limited street parking in the area. Pay lots are located behind the club on Seymour Street.
Accessible Seating: The Commodore Ballroom is fully wheelchair accessible. Wheelchair entrance is located at the main door. Hearing Devices: None.
Camera Policy: Personal cameras are allowed in the venue. Flash photography, video and removable lens cameras are not permitted without venue approval.
Most events are legal age 19 years and older with 2 pieces of government id required for entry.
If you missed your chance to buy tickets for the World Cup's Vancouver matches, fret not — there are still a few ways to get in before the action kicks off at BC Place
Apr 20, 2026