- Main Switchboard: +27 (0)21 421 7695
- Box Office: +27 (0)21 421 7695
- Customer Service Hours: Monday to Friday, 09:00 - 17:00 (SAST)

- Will-call tickets available for advance bookings
- Collection at Box Office from 2 hours before performance
- Valid ID required for collection
- Advance notice recommended when booking
- Contact Box Office for specific will-call arrangements: +27 (0)21 421 7695

- On-site Paid Parking: Limited parking available at Artscape Centre
- Parking Rates: Approximately R30-50 for standard vehicles (rates subject to change)
- Validated Parking: Available for patrons (inquire at venue)
- Alternative: Street parking available in surrounding Company's Garden area
- Public Transport: Close proximity to MyCiTi bus routes and taxi ranks
- Nearby Paid Parking: Commercial parking facilities within 500m radius

- Wheelchair Accessible Seating: Available in multiple performance spaces
- Accessible Entrances: Ramps and level access provided
- Accessible Restrooms: Facilities available throughout venue
- Companion Seating: Available adjacent to wheelchair spaces
- Accessible Parking: Limited disabled parking near main entrance
- Assistance: Staff available to assist patrons with mobility challenges
- Advance Notification: Recommended when booking for accessibility requirements

- Age Restrictions: Vary by production (check show details for age recommendations)
- Dress Code: Smart casual to formal (dependent on performance type)
- Bag Policy: Small bags permitted; large bags subject to security check
- Photography/Recording: Strictly prohibited during performances
- Mobile Phones: Must be switched to silent mode
- Seating: Assigned seating; arrive early for premium viewing
- Late Arrivals: May not be seated until interval
- Refund Policy: As per individual show terms and conditions

- Children Welcome: At most performances; age restrictions vary by show
- Age Recommendations: Check specific production details (some shows for 10+ or 12+)
- Infant Policy: Generally not recommended for performances lasting over 90 minutes
- Children's Discounts: Available for selected performances and shows
- Supervision: Children must be accompanied by responsible adults
- Behaviour Expectations: Children expected to remain seated and quiet during performance
- Early Finish Times: Some children's shows have matinee performances (15:00 start)
- Consult venue for age-appropriate productions and special children's programming

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