- Tickets can be collected at main box office
- Valid government-issued ID required
- Pickup available 1 hour before performance start
- Electronic ticket printouts also accepted
- Limited on-site parking available
- Street parking on Erkrather Straße
- Nearby public parking garages within 5-minute walk
- Recommended to use public transportation
- Wheelchair accessible sections
- Companion seats available
- Elevator access to all levels
- Advanced reservation recommended for special needs
- No outside food or drinks
- No photography during performances
- Late seating during intermission only
- Recommended arrival 30 minutes before show time
- Age restrictions vary by performance
- Children under 6 generally not recommended
- Booster seats available upon request
- Discounted youth tickets for select shows