716-299-1100 (Main Resort Number)
- Direct Showroom Line: 716-278-4000
- Located at main casino box office
- Valid photo ID required for ticket pickup
- Arrive 1 hour before event start time
- Tickets held under purchasing name
- Free parking for venue guests
- Large multi-level parking structure
- Complimentary valet parking available
- Designated accessible parking near main entrance
- Wheelchair accessible seating
- Companion seats available
- Elevator access to all levels
- Assistive listening devices upon request
- Age 21+ for most events
- No outside food or beverages
- Professional cameras/recording devices prohibited
- Clear bag policy enforced
- No weapons allowed
- Most shows 21+
- Some family-friendly matinee performances may allow minors
- Children under 18 must be accompanied by adult
- ID and guardian consent required