Rod Wave

- Main Box Office: (713) 627-3663
- Guest Services: (713) 627-HOOP (4667)
- Accessibility Services: (713) 627-3663 ext. 5500
- For event-specific inquiries, call during business hours Monday-Friday 10:00 AM - 6:00 PM CST

- Will-Call Window Location: Main Box Office entrance
- Hours: Opens 2 hours before event start time
- Closes 15 minutes after event starts
- Valid photo ID required to claim tickets
- Tickets must be picked up under name of original purchaser
- Lost tickets cannot be replaced

- Complimentary and paid parking options available
- Surface lots and nearby parking garages within walking distance
- Premium parking available for purchase
- Preferred parking near main entrances
- Valet parking services available for select events
- $15-$25 typical parking rates (subject to event)
- Early arrival recommended for better spot selection

- ADA-compliant accessible seating throughout venue
- Wheelchair and mobility device spaces available
- Companion seating provided with accessible tickets
- Accessible parking and restroom facilities
- Elevators and ramps for easy navigation
- Priority entry lanes for guests with mobility needs
- Service animal accommodations welcome
- Contact Accessibility Services at (713) 627-3663 ext. 5500 for arrangements

- Valid ticket required for entry
- Arrive early to allow time for security screening
- Professional bag check conducted at entry
- Prohibited items: weapons, outside food/beverages, recording devices (unless permitted)
- Venue policies strictly enforced
- Guest Code of Conduct applies to all attendees
- Management reserves right to refuse entry or remove disruptive guests
- No refunds after event begins

- Children of all ages welcome with valid ticket
- Children under 2 years may sit on lap; ticket not required for certain events (check specific event)
- Ticket required for all other children for entry
- Supervising adult required (recommended 1 adult per 2-3 children)
- Family restroom facilities available
- Nursing mother areas available upon request
- Children must comply with venue Code of Conduct
- Booster seats/cushions available for better viewing in upper levels