Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the [original method of payment](https://help.ticketmaster.com/hc/en-us/articles/9614074869009) used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our [Purchase Policy](https://help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy) for more information.
- Main Box Office: (203) 254-4010
- Administrative Office: (203) 254-4000
- Located at main box office entrance
- Valid photo ID required for pickup
- Ticket holders can retrieve tickets 1 hour before event start
- No additional processing fees for will call
- Free parking available on venue grounds
- Designated handicap parking near main entrance
- Overflow parking in adjacent lot
- Recommended to arrive 45-60 minutes before event
- Wheelchair accessible seating
- Companion seats available
- Elevators to all levels
- ADA compliant facilities
- Assistive listening devices available
- No outside food or beverages
- No re-entry once exited
- Bags subject to search
- Professional cameras and recording devices prohibited
- Dress code: casual to business casual
- Children under 3 typically free with seated adult
- Children 3-12 often require child ticket
- Recommended age limits vary by event type
- Parental discretion advised for mature content events
