Crystal Lake

- Phone: +49 721 1357575
- Best contact times: Tuesday to Friday, 2:00 PM - 6:00 PM
- Email inquiries also available through official website

- Tickets available for pickup at box office during operating hours
- Bring confirmation email or booking reference
- Pickup available 1 hour before event start
- Valid ID may be required

- Street parking available in surrounding Südstadt neighborhood
- Multiple parking garages within 5-10 minute walk
- Public transportation recommended: tram and bus connections nearby
- Bicycle parking available at venue entrance

- Wheelchair accessible spaces available
- Level entrance to venue
- Accessible restroom facilities
- Staff assistance available upon request
- Reserve accessible seating in advance by calling box office

- Valid ID required for entry
- Doors typically open 30 minutes before start time
- No outside food or beverages
- Photography/recording policy varies by artist - check event details
- Standing room only for most events
- Venue is smoke-free indoors

- Minimum age requirements vary by event and artist content
- Children under 14 typically require adult supervision
- Specific age restrictions listed per event
- Contact venue for detailed age policy on specific events
- Stroller storage may be available - confirm in advance