The Event Organizer has had to Reschedule your event. Please hold onto your tickets as they will be valid for the new date. You can locate your tickets by signing in to your online account. If your event is eligible for a refund or credit, those options will be visible within the Event Details of your order. Please see our [Purchase Policy](https://help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy) for more information.
- Main Box Office: (859) 233-3535
- Administrative Office: (859) 425-8800
- Located at main box office entrance
- Valid photo ID required for pickup
- Can be retrieved up to 1 hour before event start time
- Unclaimed tickets revert to venue 30 minutes before event
- On-site parking available
- Street parking in surrounding downtown area
- Nearby public parking garages
- Handicap parking designated near main entrance
- Average parking fee: $5-$10 per event
- Wheelchair accessible sections
- Companion seats available
- Assistive listening devices provided
- Service animal friendly
- Located near main entrance and restrooms
- No outside food or beverages
- No recording devices
- Electronic devices must be silenced
- Professional cameras not permitted
- All attendees require a ticket, including children
- Children under 3 not recommended
- Children 3+ must have individual ticket
- Suggested age limits vary by performance type
- Parents responsible for child's behavior
- No infant/toddler admission for adult-oriented events
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