Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the [original method of payment](https://help.ticketmaster.com/hc/en-us/articles/9614074869009) used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our [Purchase Policy](https://help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy) for more information.
- Main Box Office: (408) 287-2200
- Customer Service: (408) 287-2250
- Located at main box office entrance
- Must present photo ID
- Tickets available 1 hour before event start
- Can be retrieved by original purchaser or authorized representative
- On-site parking available
- Parking fee: $15-$25 depending on event
- Accessible parking near main entrance
- Carpooling and rideshare recommended
- ADA compliant seating
- Wheelchair accessible spaces
- Companion seating available
- Assistive listening devices provided
- No outside food or drinks
- Clear bag policy enforced
- No large backpacks
- Professional cameras not permitted
- No smoking inside venue
- Children under 2 typically free
- Children 3-12 require child ticket
- Recommended age limits vary by event type
- Parental guidance suggested for certain performances
If you missed your chance to buy tickets for the World Cup's Vancouver matches, fret not — there are still a few ways to get in before the action kicks off at BC Place
Apr 20, 2026