Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the [original method of payment](https://help.ticketmaster.com/hc/en-us/articles/9614074869009) used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our [Purchase Policy](https://help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy) for more information.
The Neptune is located at 1303 NE 45th Street in Seattle's University District. All ages show, bar with valid photo I.D. There is an overall 8 ticket limit per patron. Patrons exceeding the ticket limit will have their orders canceled at the venue's discretion. All sales are final. No refunds or exchanges. Mobile barcodes delayed until 4 days prior to event. Venue reserves the right to change delivery methods. Unless otherwise noted, each person must have a ticket regardless of age. No babies in arms. No Elevator. Ramps only to the balcony level.
- Main Box Office: (206) 682-1414
- Administrative Office: (206) 832-4846
- Located at Main Box Office
- Valid Photo ID Required for Pickup
- Available 1 hour before show time
- Tickets held under Reservation Name
- Street Parking Available
- Nearby Public Parking Lots
- Limited Free Parking in Surrounding Neighborhood
- Recommended to Arrive Early
- Wheelchair Accessible Spaces
- Companion Seats Available
- Accessible Restrooms
- Ground Floor Seating Options
- Contact Box Office for Specific Accommodations
- No Outside Food or Drink
- No Recording Devices
- No Late Seating During Performances
- Appropriate Attire Recommended
- Cell Phones Must Be Silenced
- Children 5 and Older Typically Permitted
- Recommended Age Varies by Performance
- Children Under 5 Generally Not Admitted
- Parental Discretion Advised
- Some Mature Performances May Have Age Restrictions
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