- Main Switchboard: +63 44 792-0075
- Ticketing Office: +63 44 792-0075 ext. 2
- Venue Management: +63 44 792-0075 ext. 5
- Note: Call during business hours (8:00 AM - 5:00 PM, Monday-Friday)
- Location: Main Ticketing Office at main entrance
- Hours: Opens 2 hours before events, closes 30 minutes after event start
- Requirements: Valid ID and booking confirmation/reference number
- Processing Time: 5-10 minutes per transaction
- Note: Arrive early during high-demand events to avoid queues
- General Parking: Available on-site with ample space
- Capacity: Accommodates 1,000+ vehicles
- Parking Fee: ₱50-100 per vehicle (subject to event)
- VIP Parking: Designated areas near main entrance (additional fee)
- Security: 24-hour parking attendants and CCTV surveillance
- Note: Arrive early for prime parking spots during major events
- Wheelchair Accessible Sections: Available throughout the venue
- Accessible Restrooms: Located on multiple levels
- Parking: Dedicated accessible parking spaces near main entrance
- Ramps & Elevators: Present at all major entry points
- Companion Seating: Companion seats available alongside accessible sections
- Note: Reserve accessible seating in advance by contacting the venue
- Age Restriction: Minimum age for entry varies by event type
- ID Requirement: Valid ID required for ticket redemption
- Prohibited Items: No outside food/beverages, weapons, fireworks, illegal substances
- Conduct: Maintain respectful behavior; disruptive individuals will be ejected
- Photography: Personal use photography allowed; commercial use requires permit
- Smoking: Smoking prohibited inside the venue (designated outdoor areas only)
- Refund Policy: Non-refundable tickets unless event is cancelled
- Safety: Follow all staff instructions and emergency procedures
- Age Policy: Children under 3 years may enter free (lap seating)
- Ticket Requirement: Children 3 years and above require full or discounted tickets
- Supervision: Children must be accompanied by an adult (18+ years)
- Restricted Areas: Children under 12 not permitted in certain event categories
- Child Discount: Available tickets at 50% discount for ages 3-12
- Safety: Parents responsible for child supervision at all times
- Note: Confirm child admission policy with venue for specific events
