Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the [original method of payment](https://help.ticketmaster.com/hc/en-us/articles/9614074869009) used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our [Purchase Policy](https://help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy) for more information.
- Main reception: (310) 414-6100
- Facility management: (310) 414-6150
- Located at main reception desk
- Valid photo ID required for pickup
- Available 30 minutes before scheduled event/training
- Electronic and printed tickets accepted
- Complimentary on-site parking
- Designated staff and visitor parking zones
- Accessible parking spaces near main entrance
- Parking validation available for authorized visitors
- Wheelchair accessible areas
- Designated spaces with clear sightlines
- Companion seating available
- Adjacent restroom facilities
- Business casual attire
- No outside food or drinks
- Professional conduct expected
- Photo/video recording may require prior authorization
- Minors must be accompanied by adult
- Children under 12 require supervision
- Training areas may have age restrictions
- No unattended minors permitted
If you missed your chance to buy tickets for the World Cup's Vancouver matches, fret not — there are still a few ways to get in before the action kicks off at BC Place
Apr 20, 2026