- Main Box Office: (309) 671-1000
- Administrative Office: (309) 671-1500
- Located at main entrance box office
- Valid photo ID required for pickup
- Available 1 hour before event start time
- Tickets can be retrieved by original purchaser or authorized representative
- On-site parking lot with 500 spaces
- Handicap parking near main entrance
- Parking fee: $10 per vehicle
- Shuttle services available for large events
- Wheelchair accessible seating sections
- Companion seats available
- Elevator access to all levels
- Assistive listening devices provided upon request
- No outside food or beverages
- No large bags or backpacks
- No professional cameras without media credentials
- No re-entry policy
- Age restrictions may apply depending on event
- Children under 2 typically free if seated on parent's lap
- Children 3 and above require full-price ticket
- Some events may have specific age recommendations
- Parental discretion advised for mature content events