Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the original method of payment used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our Purchase Policy for more information.
- Main Box Office: (212) 921-1211
- Ticketing Information: (800) 447-7400
- Located at main box office
- Valid photo ID required for pickup
- Arrive minimum 1 hour before performance
- Electronic tickets can be printed on-site
- Nearby parking garages available
- Average parking rates: $25-$45 per event
- Pre-booking recommended
- Closest public parking: Times Square parking facilities
- Wheelchair accessible seating available
- Companion seats adjacent to wheelchair spaces
- ADA compliant restrooms
- Assistive listening devices upon request
- No outside food or beverages
- Photography/recording typically prohibited during performances
- Recommended attire: Smart casual
- Bags subject to security screening
- Age restrictions vary by performance
- Children under 4 typically not permitted
- Booster seats available upon request
- Recommended age varies by show content
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