- Main reception: +49 30 266 42 6242
- General inquiries: +49 30 266 42 6000
- Ticketing: +49 30 266 42 6242
- Tickets available for pickup at main box office
- Valid ID required for ticket collection
- Pickup available during regular opening hours
- Group tickets must be arranged in advance
- Digital tickets via email can be printed or shown on mobile device
- Limited on-site parking available
- Public parking garage nearby (Parkhaus Tiergarten)
- Street parking in surrounding areas (fees apply)
- Recommendation: Use public transportation (U2, U55 subway lines)
- Bicycle parking available at venue entrance
- Wheelchair accessible entrances available
- Designated wheelchair spaces in exhibition halls
- Accessible restroom facilities
- Elevators to all floors
- Priority seating for visitors with mobility challenges
- Advance notification recommended for group visits
- Service animals permitted
- No flash photography in exhibitions
- Bag checks may be required upon entry
- Large bags should be checked at coat room
- Respectful behavior toward artworks and other visitors required
- Audio guides available for rental
- Eating/drinking only in designated areas
- Quiet conduct expected in exhibition spaces
- Children under 18: Free admission
- Children must be supervised by adults at all times
- Family-friendly programs and workshops available
- Special children's audio guides in multiple languages
- Stroller access permitted in all areas
- Family restrooms with changing facilities available
- Maximum 1-2 adults recommended per 6 children for group supervision
