Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the original method of payment used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our Purchase Policy for more information.
Customers can pick up Will Call tickets one (1) hour prior to the show. Customers must present the actual credit card used to place the order and a photo I.D. Will Call is located inside the theater lobby.
Parking is available in The Oncenter Parking Garage at 800 South State Street, Syracuse, NY 13202. Event parking varies from $8.00 to $12.00 depending on the event.
Accessible Companion Seating is not a Traditional Theater Style Seating. Fans may purchase ADA seating via www.ticketmaster.com or at the venue box office. If you have further questions about purchasing accessible seating, please contact the Venue Box Office directly 315-435-2121. Venue Box Office Hours Monday-Friday 10am-3pm Saturday 10am-2pm Sunday Closed *Summer hours vary
Assisted hearing devices are available to use for the length of a show. Please see an usher to obtain one.
Please contact the box office for information