The Doors Alive

- Main Box Office: 01744 756000
- General Enquiries: 01744 756000
- Hours: Monday to Friday 10:00 AM - 5:00 PM
- Saturday 10:00 AM - 4:00 PM (Event days may vary)

- Tickets available for collection at box office
- Collection available from 1 hour before event start time
- Valid photo ID required for collection
- Tickets must be collected under the name of the booking
- Contact box office in advance if unable to collect

- On-site parking available at The Citadel
- Limited parking spaces - arrive early
- Parking charges may apply
- Accessible/disabled parking spaces available
- Nearby street parking also available in St Helens town centre
- Coach parking available by arrangement

- Wheelchair accessible seating throughout venue
- Accessible toilet facilities available
- Step-free access to main auditorium
- Reserved accessible parking spaces
- Personal assistance welcome
- Companion/carer admission may be complimentary
- Please inform venue at booking of accessibility requirements

- No photography or recording during performances
- Mobile phones must be switched to silent
- Bags and coats subject to security checks
- No outside food or drink in auditorium
- Latecomers admitted at interval or suitable break
- Venue reserves right of admission
- Respect other audience members' enjoyment
- Follow venue staff instructions

- Children under 4 years: may require lap seat or designated area
- Height restrictions may apply to some events
- Family performances available - check age recommendations
- Younger children may require adult supervision
- Children's reduced ticket prices often available
- Schools group bookings welcome with advance notice
- Age restrictions vary by event type