- Main Box Office: (905) 546-2424
- Group Sales: (905) 546-2424 ext. 224
- Accessibility Services: (905) 546-2424 ext. 223
- Will Call window located at main entrance
- Open 2 hours before event start time
- Valid government-issued ID required for ticket pickup
- Pre-purchased tickets must be collected by ticket holder or authorized representative
- Allow extra time during peak periods
- Multiple nearby parking lots and street parking available
- Jackson Square parking garage adjacent to venue
- Parking lot on-site (limited spaces)
- Paid parking typically required
- Accessible parking spaces available near main entrance
- Public transit (GO Transit, HSR) accessible nearby
- Wheelchair accessible seating areas available throughout venue
- Companion seating provided with accessible seats
- Accessible washrooms on multiple levels
- Elevator access to all levels
- Accessible entrances available
- Priority booking for patrons with mobility needs
- Service animals welcome
- Contact accessibility services for specific accommodations
- Arrive 30 minutes before event start time
- Valid ticket required for entry
- No professional recording devices permitted
- Venue is smoke-free environment
- Bags subject to security screening
- Prohibited items: weapons, outside food/beverages (exceptions for medical needs)
- Respectful conduct required
- Follow venue staff instructions
- Children under 2 years typically free if not occupying seat
- All children must have valid ticket if seat assigned
- Parent/guardian supervision required at all times
- Age restrictions vary by event type and rating
- Family-friendly performances scheduled regularly
- Check specific event details for age recommendations
- Nursing facilities available
- Comfortable seating for families with young children
