The Neighbourhood

- Main Line: +52 (81) 8153-5000
- Box Office: +52 (81) 8153-5050
- Customer Service: Available during business hours

- Location: Main box office lobby
- Hours: Open 2 hours before event start time
- Requirements: Government-issued ID and confirmation email/booking reference
- Arrive early to allow processing time

- On-site parking: Available in building garage
- Capacity: Limited spaces
- Rate: Approximately $50-80 MXN for events
- Street parking: Available in surrounding area
- Recommend arriving early for optimal parking

- Wheelchair accessible seats: Available in multiple sections
- Companion seating: Provided adjacent to accessible areas
- Accessible restrooms: Located throughout venue
- Elevator access: Available to all levels
- Reserve accessible seating when purchasing tickets

- Arrive 30 minutes before event start
- Valid ID may be required for certain events
- No outside food or beverages
- Photography/recording: Prohibited unless stated otherwise
- Mobile phones: Silent mode required
- Doors close at event start time
- Dress code: Smart casual recommended for most events

- Age restrictions: Vary by event type and content
- Infants: Check venue policy; some events may require tickets
- Children under 12: Parental supervision required
- Ticket discounts: Available for children on select events
- No unaccompanied minors permitted
- Verify age restrictions for specific performances