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- Main Box Office: (515) 246-2300
- Administrative Office: (515) 246-2335
- Hours for phone inquiries: Monday-Friday 10:00 AM - 5:00 PM
- Will-call window located at main box office entrance
- Hours: Opens 2 hours before event start time
- Closes 15 minutes after event start
- Valid photo ID required for ticket pickup
- Tickets must be picked up under name provided during purchase
- On-site parking garage available with discounted rates
- Street parking available surrounding the venue
- Handicap accessible parking spaces near main entrances
- Parking validation available for ticket holders
- Additional paid lots within walking distance downtown
- Wheelchair accessible seating throughout venue
- Orchestra, mezzanine, and balcony level access available
- Companion seating adjacent to accessible spaces
- Accessible restrooms on all levels
- Elevator access to all seating levels
- Assisted listening devices available upon request
- No outside food or beverages in theater
- Professional venue attire recommended for evening performances
- Latecomers may experience delayed seating
- Photography and recording prohibited during performances
- Bags subject to security check
- Mobile devices should be silenced during shows
- Children welcome; age restrictions vary by event type
- Infants in arms typically free; check specific event policies
- Children under 3 may require lap seating; confirm when purchasing
- Booster seats not available; standard theater seating recommended for ages 3+
- Family-friendly performances often have relaxed policies
- Children's programs and matinees available; see event schedule for details
