Admission to the event is subject to the venue's terms & conditions. Please ensure you read and accept these terms before purchasing tickets, in particular safety measures implemented to combat the spread of COVID-19, which include entry requirements mandated by government. By placing your order, you confirm you have read these terms & agree to be bound by them. You should save a copy of these terms for future reference. The venue reserves the right to refuse admission or eject customers in reasonable circumstances and may on occasion have to conduct security searches to ensure the safety of customers. Customers should note that they may be refused entry or ejected from the venue on account of being (or appearing to be) underage (where relevant), abusive, threatening, drunken, declining to be searched, carrying offensive weapons or illegal substances or for any other anti-social behaviour. No refunds will be offered to customers who are refused entry or ejected in such circumstances

Accessible tickets can be booked online, or you can call 0141 576 3230 (replaces 0800 952 0110 temporarily) (open Mon-Fri 9am-2pm). Need help with your order? If you booked online via Ticketmaster, you can view their help section here or access 24hr support for specific orders in your online account. More information about how to access your online account is available here. If you booked over the phone, or in person with SEC, please email booking.enquiries@sec.co.uk or use our contact page

Tickets can be collected from the SEC Centre box office on the day of the event from the advertised doors opening time. Please take the credit card used to make the booking and your Ticketmaster reference number

The multi-storey is operated by City Parking LLP. A map and directions are here. Onsite pay machines are on the ground floor, or level 2 (walkway level) of the car park. Payment can be made by cash or credit/debit card on arrival or before departure. Tariff Rates in the multi-storey Monday to Sunday are: 0-1 hour £5.50 1-12 hours £11 12-13 hours £16 13-24 Hours £22 Further information is available from the operators website. The multi-storey has a height restriction of 2m. Drivers with vehicles over 2m should report to the Gatehouse to the west of the campus (accessed via Stobcross Road) in the first instance and you will be directed to an available space.

Accessible tickets are available to book online, but for larger or more complex groups, please call our dedicated accessible booking line on 0141 576 3230 For more information on accessible service visit the venue website, call the above number or email info@sec.co.uk SEC are committed to making a visit to the Scottish Event Campus an enjoyable experience for everyone. The venue is easily accessible for visitors with mobility difficulties and accessibility needs and currently holds a Gold Award from Attitude is Everything. The SEC Centre has automatic doors at both East and West entrances. Every hall in the SEC Centre is at ground level, therefore, making every event easily accessible for wheelchair users. Wide accessible doors at both the East and West Entrances/Exits of the SEC Centre Automatic Entry Doors to the SEC Centre both East and West entrances Automatic Exit Doors leaving from the SEC Centre both East and West exits Broad, flat, accessible concourse All Halls are at Ground Level making them easily accessible Level 1 of the SEC Centre is also largely accessible with wide open spaces and corridors

The following policies apply to most events, but each event may differ, so please check the venue website event page for specific event policies. For full details of all venue policies see the venue website FAQs page. Searching and security All bags and visitors may be searched when entering the venue. Bags larger than A3 size (30cm x 42cm) may not be permitted at certain events. Exit and Re-Entry You may leave and re-enter the venue during the event, as long as you present your ticket for scanning each time. Cameras In general audio and video recording equipment and professional cameras (SLR types and those with detachable lenses) are not permitted into events. However, small non-professional cameras and phone cameras may be permitted, unless otherwise specified by the event organiser. Special Effects Special effects are used at many events and are controlled by the touring production team. If the use of certain effects concern you, or you would like further information on effects that may be used at a specific show, please email the venue. Assistance Dogs The SEC welcomes visitors with assistance dogs. We would ask that assistance dogs are clearly identifiable around the campus.

All children must have a valid ticket for an event, with the exception of babes in arms (under 12 months) who may sit on a parent or guardians knee, unless otherwise stated by the event promoter. We have a small number of booster seats available to borrow for events in The SSE Hydro and SEC Armadillo. These are allocated on a first come first served basis and may be fully allocated at popular family events. If a booster seat is essential to your visit, we would encourage you to bring your own to avoid disappointment. It is the recommendation of the venue that children under fourteen should not attend in the standing area at any event, unless accompanied by an adult. All patrons over five years old are welcome to attend in the seated section, unless otherwise stated by the event organiser. It is the venues recommendation that children under five should not attend concerts or events, other than those specifically aimed at younger visitors, i.e. childrens shows. Unless otherwise stated by the event organiser, the standard venue age advisory will apply.

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