The Who

- Ticketing and event inquiries: Ticketmaster, 1-800-745-3000 (for most events)
- Venue main line and box office: check the official Xfinity Mobile Arena website for the current number
- Accessibility line: listed on the official website, recommended to call ahead for specific needs
- Calls may be answered by staff on event days or by automated systems during off-hours

- Located at the designated Will Call window at the box office, typically on the Pattison Avenue side of the arena
- Bring a valid government-issued photo ID that matches the name on the order
- Bring the credit card used for the purchase, if applicable
- Bring the order confirmation number or email confirmation
- Arrive early, as lines can be long before major events
- Tickets may also be available as mobile tickets in the official app; follow on-screen instructions

- On-site and nearby parking lots are operated within the South Philadelphia Sports Complex
- Prepaid parking is strongly recommended for major events and can be reserved through official channels or trusted parking apps
- Lots typically open 2 to 3 hours before events
- Expect heavy traffic on Broad Street and Pattison Avenue before and after events
- Public transit is a convenient alternative: take the SEPTA Broad Street Line to the NRG station, which is adjacent to the arena

- ADA-compliant wheelchair seating is available with companion seats
- Accessible seating can be selected during online purchase or by calling the ticketing line
- Elevators and accessible entrances are available throughout the venue
- Accessible restrooms are located throughout the concourses
- Service animals are welcome in accordance with ADA guidelines
- Assistive listening devices may be available; request at Guest Services
- Contact the accessibility line before the event to arrange any special accommodations

- Venue bag policy: small clear bags or approved bag sizes only; check the official website for current size limits
- Outside food and beverages are generally prohibited
- Prohibited items typically include weapons, large cameras with detachable lenses, laser pointers, and outside alcohol
- All guests are subject to security screening upon entry
- Re-entry is generally not permitted once you leave the venue
- Recording and photography policies vary by event; follow posted signage and staff instructions
- Seats may be subject to change; tickets are non-refundable unless the event is canceled

- Children of all ages generally require a ticket for admission, unless the event policy states otherwise
- Lap children policies vary by event; check the event listing
- Children under a certain age may require an adult to accompany them at all times
- Strollers may be restricted or limited in size; check the official website for current guidelines
- Child-friendly events may have specific age recommendations listed on the event page