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- Box Office: +44 (0)191 514 2500
- General Enquiries: +44 (0)191 514 2600
- Best time to call: Tuesday to Saturday, 10:00 AM - 6:00 PM

- Collection available from Box Office
- Valid photo ID required for collection
- Collections available during box office opening hours
- Arrive 30-45 minutes before event start time
- Tickets must be collected at least 24 hours before event

- On-site car park available (limited spaces)
- City centre pay-and-display parking nearby (Sunniside)
- Disabled parking spaces available in main car park
- Recommendations to use public transport (Metro station adjacent)
- Motorcycle and cycle parking available

- Wheelchair accessible spaces throughout venue
- Accessible toilet facilities on-site
- Level access to main entrance
- Companion/carer tickets available at reduced rates
- Reserved accessible parking
- Assistance dogs welcome
- Contact box office in advance for specific access requirements

- No outside food or drinks (alcohol excepted)
- Mobile phones on silent during performances
- Photography and recording strictly prohibited unless permitted
- Patrons must be in seats 15 minutes before performance starts
- Latecomers admitted at interval only
- Bags subject to inspection
- Under 18s must be accompanied by supervising adult (varies by event)

- Age restrictions vary by event type and content rating
- Children under 3 not permitted unless specified
- Family-friendly performances available
- Under 16s may need adult supervision (event dependent)
- Child ticket prices typically 50% of adult rate
- Buggy storage available (limited space)
- Contact venue for specific age guidance on events