- Main NRG Park Information: (713) 629-3700
- NRG Arena Box Office: (713) 629-3700
- Guest Services: (713) 629-3700

- Will Call window located at NRG Arena main entrance
- Hours: Available during event times and 2 hours before event start
- Photo ID required for ticket pickup
- Tickets available under name with confirmation number
- Early arrival recommended during high-volume events

- Ample on-site parking available throughout NRG Park
- General parking: Free for most events
- VIP/Premium parking: Available for purchase
- Parking lots: A, B, C, D, and additional overflow areas
- ADA accessible parking spaces near arena entrance
- RV and oversized vehicle parking available
- Lot attendants on duty during major events

- ADA accessible seating throughout arena
- Wheelchair and mobility device spaces available
- Companion seating provided
- Accessible restrooms on multiple levels
- Accessible parking near entrance
- Accessible entrance and elevator access
- Hearing assistance devices available upon request
- Service animals permitted

- Valid ticket required for entry
- Security screening at all entrances
- No professional cameras or recording devices (personal use only)
- No outside food or beverages
- Prohibited items: Weapons, illegal substances, oversized bags
- Bag policy: Small bags (12"x6"x12") permitted
- Respect venue staff and other guests
- Refund policies vary by event and ticketing partner

- Children must have valid ticket for admission
- Age policy varies by event type
- No specific age restrictions for general admission unless event-specific
- Infants and young children should be monitored closely
- Family restrooms available for convenience
- Stroller storage may be available; check with venue staff
- Children's activities and entertainment vary by event
- Supervising adult required at all times

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