TWICE

- Main Venue Hotline: +852 2606 8888
- General Enquiries: +852 2606 8000
- Ticketing Services: +852 3128 8288

- Will-call window located at main box office entrance
- Operating hours: 2 hours before event start until 30 minutes after event begins
- Valid photo ID required for ticket collection
- Tickets must be collected in the name of the ticket purchaser
- Advance notification recommended for group will-call

- Parking Garage: Available on-site with 1,500+ spaces
- Rates: Approximately HKD 20-30 per hour
- Entry via designated parking entrance near Kai Tak Development area
- Reserved parking for persons with disabilities available
- Electric vehicle charging stations available
- Street parking limited in surrounding areas

- Wheelchair accessible seating: Multiple designated areas throughout stadium
- Accessible restroom facilities on all levels
- Accessible parking spaces near main entrance
- Elevator access to all seating levels
- Personal care attendant admission: One companion admitted free with valid disability documentation
- Contact venue in advance to arrange accessibility requirements

- Age Restrictions: Varies by event type
- No professional cameras or recording equipment allowed
- Smoking prohibited inside stadium (designated areas outside available)
- Outside food and beverages not permitted
- Glass containers and alcoholic beverages restricted
- Mobile phones permitted but flash photography prohibited during events
- No weapons or hazardous items allowed
- Arrive 30-60 minutes before event start time
- Respect venue staff and fellow attendees

- Children under 3 years: Free admission (no seat, subject to capacity)
- Children 3-12 years: Discounted tickets typically available
- Infants: Bring own stroller or rent on-site
- Family restrooms with changing facilities available
- Child care services not provided; parental supervision required at all times
- Family-friendly areas designated for certain events
- Height and age restrictions apply to specific events
- Lost child assistance available at information desk