Universe Festival

- Main Line: +82-2-6950-2500
- Guest Services: +82-2-6950-2501
- For specific inquiries, call during business hours (10:00 AM - 6:00 PM KST)

- Will-call window located at Main Entrance
- Hours: Same as venue operating hours
- Must present valid ID and booking confirmation
- Arrive at least 30 minutes before event start
- Tickets typically available 2 hours before events

- On-site parking: 1,000+ spaces available
- Parking rate: Approximately 2,000-3,000 KRW per hour
- Validation available for event attendees
- Electric vehicle charging stations available
- Valet parking services offered during peak hours

- Wheelchair accessible seating throughout venue
- Designated parking spaces for people with disabilities (2-3 spaces)
- Elevator access to all floors
- Accessible restrooms available
- Reserved seating for mobility-limited guests
- Service animals permitted
- Advance notification recommended for accessibility needs

- No photography or video recording without permission
- Outside food and beverages not permitted
- Smoking prohibited in all indoor areas
- Bags subject to security check
- Valid ID required for certain events
- Guests must follow venue staff instructions
- Lost and found located at information desk
- Age restrictions apply to certain events (18+ or 21+)

- Children under 12 may require adult supervision
- Special children's programs and family events available
- Child-friendly facilities including restrooms
- Discounted ticket rates for ages 6-12
- Children under 6: check individual event policies
- Baby stroller parking available
- High-chair facilities available at dining areas