Washington Wizards

- Main venue line: Contact Capital One Arena through its official website for the current general information number
- Box office: Call the box office number listed on your ticket confirmation or the official site for event-day assistance
- Customer service for ticket orders: Contact the ticketing provider (Ticketmaster) listed on your order
- Verify numbers before visiting, as contact details can change

- Will Call is located at the box office on the F Street side of the arena
- Bring the purchasing credit card used for the order and a valid government-issued photo ID
- Pick up tickets during posted Will Call hours, typically starting on event days
- Allow extra time during peak entry periods
- Print confirmation and order number in advance if possible

- Nearby public parking garages are available around the arena; prices vary by event
- Gallery Place-Chinatown Metro station (Red, Green, and Yellow lines) is a short walk away and is the recommended option
- Ride-share and taxi drop-off zones are located near the arena entrances
- Parking availability and rates can change during major events; reserve in advance when possible
- Use the official website or a parking app to compare nearby garages

- Wheelchair and companion seating is available in multiple sections and levels
- Accessible entrances, elevators, and restrooms are provided throughout the arena
- Service animals are permitted in accordance with ADA guidelines
- Accessible seating can be requested through the ticketing provider or the box office
- Contact the venue ahead of time for assistance with special needs or accommodations

- Bag policy: Only small clear bags and approved small bags are generally permitted; check the official website for size limits
- Prohibited items typically include weapons, outside food and beverages, and large bags
- Security screening is required for all guests before entry
- Tickets are subject to the venue's terms of entry; re-entry rules may apply
- Recording and photography restrictions vary by event
- Review event-specific policies before attending

- Children generally require a ticket for seated admission; policies for lap children under a set age may vary by event
- Infants and young children should be accompanied by an adult at all times
- Strollers may be restricted; check current policy before visiting
- Age restrictions may apply to certain events; verify before purchasing tickets