- Main Box Office: (309) 277-9375
- Administrative Offices: (309) 277-9300
- Located at main entrance box office
- Valid photo ID required for pickup
- Tickets available 1 hour before event start time
- Electronic ticket confirmation recommended
- Dedicated arena parking lot
- Nearby street parking
- Handicap parking available near main entrance
- Typical parking fee: $10-$15 per vehicle
- Carpooling recommended for large events
- Wheelchair accessible seating on multiple levels
- Companion seats adjacent to wheelchair spaces
- Assistive listening devices available
- Service animal friendly
- Located with clear sightlines to stage/performance area
- No outside food or beverages
- Bags subject to search
- No weapons permitted
- No professional camera equipment
- Valid ticket required for entry
- No re-entry policy
- Children under 2 typically free on lap
- Children 2+ require full-price ticket
- Some events may have specific age restrictions
- Parental discretion advised for mature content
- Children under 14 must be accompanied by an adult