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Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the [original method of payment](https://help.ticketmaster.com/hc/en-us/articles/9614074869009) used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our [Purchase Policy](https://help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy) for more information.

412-642-1800

- Located at main entrance
- Valid photo ID required
- Must match name on ticket
- Opens 90 minutes before event start time
- Ticket pickup closes 30 minutes after event begins

Parking is available in the PPG Paints Arena lots as well as the PPG Paints Arena Garage for non-hockey events. Event parking rates vary. Check your event information page or email info@ppgpaintsarena.com for specific parking rates. Charter and school busses park for free on the street (follow directions of event staff).

- Located on multiple levels
- Wheelchair accessible spaces
- Companion seats available
- Elevators to all levels
- Assistance available at Guest Services

- No outside food or beverages
- Clear bag policy in effect
- No weapons
- No professional cameras
- No smoking inside venue
- Valid ticket required for entry

For most events, children under the age of two are not required to have a ticket. However, should you wish for your child to have their own seat, a ticket is required. Shows intended for a younger audience (i.e., Sesame Street Live, The Wiggles) require that children who have celebrated their first birthday have a ticket. Please check each event individually for age requirements. Children under the age of 2 do not require a ticket to attend a Pittsburgh Penguins home game provided they sit on the lap of an adult throughout the game. Any child who has celebrated their 2nd birthday will need a ticket to enter the building.