Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the [original method of payment](https://help.ticketmaster.com/hc/en-us/articles/9614074869009) used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our [Purchase Policy](https://help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy) for more information.
- (415) 621-6120
- Box office direct line
- Available at box office
- Valid photo ID required for pickup
- Arrive at least 30 minutes before showtime
- Electronic tickets can be printed or shown on mobile device
- Limited street parking
- Nearby public parking lots
- Metered street spaces
- Ride-share drop-off recommended
- Public transit accessible (MUNI)
- Wheelchair accessible sections
- Companion seating available
- Assistive listening devices
- Ground floor entry points
- Staff can assist with special accommodations
- No outside food or drinks
- No recording during performances
- Silent electronic devices
- Age restrictions may apply for certain screenings
- Arrive early for assigned seating
- Child ticket pricing varies by event
- Some screenings may be 18+ or 21+
- Mature content warnings for certain films
- Children under 12 must be accompanied by adult